Support
How can we help?
We read every note. Write to hey@selavo.app and a real person will get back to you, usually within two days. The answers below cover the questions we hear most.
Manage or cancel your subscription
Selavo Premium is billed by the App Store, not by us. To change plans or cancel, open Settings on your iPhone, tap your name, then Subscriptions, and choose Selavo. You can also go straight to apps.apple.com/account/subscriptions. Canceling stops the next renewal; you keep Premium until the end of the period you already paid for.
Restore your purchase
Subscribed but still seeing the paywall? In the app, go to Profile, open Settings, tap Subscription, then Restore purchases. Make sure your device is signed in to the same Apple Account you subscribed with.
Request a refund
Because Apple processes all payments, refunds go through Apple as well. Visit reportaproblem.apple.com, sign in with your Apple Account, and select your Selavo purchase.
Reset your password
On the sign-in screen, tap Forgot password?and we’ll email you a reset link. Already signed in? Go to Profile, open Settings, and tap Reset next to Password. If you signed up with Apple or Google there is no Selavo password; just keep using the same sign-in button.
Delete your account
Open Profile, then Settings, and choose Delete account. This permanently deletes your profile, favorites, playlists, library, and listening history, and it cannot be undone. Deleting your account or the app does not cancel an active subscription, so cancel that first in your App Store settings. Details on how your data is removed are in our Privacy Policy.
Apple Health
Selavo can save completed sessions to Apple Health as Mindful Minutes. Connect it in the app under Profile, Settings, Apple Health. To disconnect, open Settings on your iPhone, tap Privacy & Security, then Health, then Selavo.
Feeling unwell during a session?
Stop, breathe normally, and rest until it passes. Breathwork is a physical practice, so please read our Health Disclaimer before your first session, and talk to a doctor first if you are pregnant or have a condition that breathing exercises could affect. If you think you are having a medical emergency, contact your local emergency services.
Looking for the fine print? See our Privacy Policy, Terms of Service, Health Disclaimer, and Impressum.